Germain Arena, T.I.B. Box Office Information

Monday – Friday: 10:00 a.m. – 6:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m. (unless there is an event)
Sunday: Closed (unless there is an event)

Saturday events - the T.I.B. Box Office will close 30 minutes after the start of the event.
Sunday events – the T.I.B. Box Office will open 4 hours before the start of the event and close 30 minutes after the event begins.

Online: www.ticketmaster.com
Phone: (800) 745-3000
Outlets: FYE stores in Naples and Ft. Myers

Cash, Visa, MasterCard, American Express, Discover and ATM/Debit. No personal checks are accepted at the T.I.B. Box Office. Once tickets are purchased all sales are final. There are no refunds/exchanges.

During the first hour an event is on sale, the following policies will be enforced at the Germain Arena T.I.B. Box Office:

Only the person purchasing the tickets may enter the on-sale area. All other guests may wait outside of the on-sale area.
Guests may not utilize cellular phones once they have entered the on-sale area.
Due to the volume of ticket requests on the ticketing system during the initial on-sale period, guests may only request “Best Available” seats. Guests will be allowed to request either Floor or Bowl seating, however, cannot request individual seating sections during this time. This will allow the transaction process to move as smoothly as possible for all guests.
During ticket on-sales, Germain Arena may be limited to only selling the new event. Guests wishing to purchase tickets to other events will be assisted as soon as possible.

This ticket on-sale policy will permit all ticket buyers with the best opportunity to purchase tickets for an event.

So that the "on-sale" of concert tickets is fair and to prevent camping out on the GERMAIN Arena property, management has instituted the following procedure for the Concert On-sale Lottery.

From 8:00 a.m. until 9:30 a.m. Numbered wristbands will be provided.
At 9:30 a.m. we will no longer issue wristbands and anyone arriving will be placed in a secondary line.
At 9:45 a.m. we will randomly draw one wristband number. The official ticket line will begin with that number drawn and be followed in ascending numerical order.

Example: 10 wristbands are given and #7 is drawn. #7 is first in line #6 is last.
Once in line there is no exchanging of cash or line positions with others. Violators will be removed from the line.
At 10:00 a.m. we will begin sale for the wristband line. Once this line is completed and if there are still tickets available; the secondary line will proceed in the order of their arrival.

There is NO CAMPING OUT on the property of GERMAIN ARENA.

Will Call is located at the far right window of the T.I.B. Box Office. To pick up will Call tickets, you must have a photo ID. Tickets will not be released without photo ID present.

Unless otherwise designated, if a child has celebrated their 2nd birthday, they must purchase a ticket.

You may purchase gift certificates that are valid for any event at Germain Arena. Certificates are sold in increments of $10.00, $20.00, and $25.00

(including transport wheelchair info)
Germain Arena recognizes the needs of guests with disabilities. The Arena is fully compliant with all ADA accessibility guidelines. Anyone in need of Accessible Seating must ask for them prior to buying the tickets.

Germain Arena has wheelchairs available to assist to seat locations. Please go to Customer Service or the Front Desk to request one.

Unless noted as a General Admission event, tickets are printed with a specific seat location. For the convenience of all customers, you are required to sit in the seats assigned on the ticket.

Germain Arena | 11000 Everblades Parkway | Estero, Florida 33928